Return Eligibility
Eligible items may be returned within 14 days of delivery.
Returned products must:
- Be unused and unworn
- Remain in original condition
- Include original packaging where applicable
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Opened wigs
- Used hair extensions
- Worn hair accessories
- Final sale products
Refund Process
Once your return is received and inspected:
- Approved refunds are issued to the original payment method
- Processing times depend on your payment provider
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.
Damaged or Incorrect Orders
Please contact us within 48 hours of delivery if:
- Your item arrived damaged
- You received an incorrect item
- Products are missing from your order
Customer Support
Email: support@liverpoolhairandcosmetics.com
Phone: +44 151 708 0699